Shipping policy

Shipping Policy

For wholesale, please refer to wholesale/trade T’s & C’s.

 

For all other orders:

All orders are delivered by courier. We will endeavour to pack and send your order within 1-2 working days from receiving a completed order online.

Once we have sent your order, North Island orders are typically delivered within 1-2 working days. South Island orders are usually delivered within 2-4 working days.

For delivery to all rural areas allow an additional 1-3 days. 

Couriers can take longer than usual to deliver in the period leading into Christmas. Failure by the courier to deliver on a specific day or at a specific time will not result in any refund for any reason.

 

General delivery info

Please supply a physical delivery address, not a Private Bag or PO Box addresses. We cannot take any responsibility if you provide incorrect delivery details.

We recommend that you supply the recipient's phone number if possible to assist with any delivery queries.